sandy lin 15/f,tower2 ,bright china,building1,beijing.
　　
　　professional experience
　　1998-present technical engineer
　　mercer ine.,albany,ny
　　plan,coordinate, and execute hardware,software and network
installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.specialize in maintaining ibm and mac pcs,and peripherals with emphasis on networking environments.
　　
　　develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.
　　quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.
　　respond immediately to emergency situations with sensitivity to deadlines and customer needs.
　　assist network engieers woth installation and trobleshooting of appleshare and novell systems.
　　analyze client equipment and operations to determine servicing and supply needs.
　　monitor and maintain cost-effective inventories of supplies,tools and materials.
　　investigate,test,and